6 Key Features of Help-desk Application

A robust and effective help-desk programme executes all types of help-desk request very precisely. The computer application has feature like automatic incident assignment that enables SLA or Service Level Agreements escalation. The software allows you to organise your SLA compliance rules. The application is easy to install and and has a very simple implementation process. For an outstanding reporting functionality, business firms love to use the software.

Six Key Features

The help-desk application has several features.

• A Self-Service Application- From the name, it is clear that the application is a self-help app. With the help of intuitive interface and simple controllable procedure, users can track the incidents by their own.

• A Complete Knowledge base- In the help-desk application, a client can create a knowledge base by his own. Empowering the users is now easy to find their own solution. The application has a good system of taking preserve of previous memory. If a problem has been solved before, solving it for the second time is now easy by taking citation from the previous time.

• The Email Request System- The help-desk system can automatically convert the email support request into incidents. The system is capable of assigning the incident to the perfect teams.

• Technically Sound Multi-site Support- Supporting numerous and various sites regardless of geographic locations, is among the work schedule of these software. Now creating, tracking and managing incidents are easy after using the software.

• Service Level Agreements Management- The SLA management is another speciality of the software. By using the SLA management system, you can ensure problems can be resolved within a definite SLA period.

The API Integration- The help-desk programme has an  Application Programming Interface Integration system that can allow the third party software to integrate very easily. You can obtain your objects seamlessly.